STR is pleased to offer a 30 day store credit refund* (see below) or exchange on all our products provided they are returned in an unused condition; only been tried on for size and have not been polished or been in contact with any lubricants of any sorts (except powder e.g. talc).
* Any original postage and packaging charges cannot be refunded.
* Customers will be liable for return postage costs.
* 20% Handling charge will apply to non standard options fitted (anything that changes the price of product).
* MTM and non standard products are exempt from this policy.
* No items for return will be accepted without prior agreement.
Please enclose a note inside the package this helps identify your items, and contact us for return address.
If out side of the European Union please ensure package customs label is marked:
1. NCV “No Commercial Value” (zero value)
2. Temporary import
3. Returned goods
Failure to do this could result in your package being rejected.
Please ensure item is sent via a recordable delivery service as no responsibility can be taken for missing items.