Site Information

Returns

STR is pleased to offer a 30 day store credit refund* (see below) or exchange on all our products provided they are returned in an unused condition; only been tried on for size and have not been polished or been in contact with any lubricants of any sorts (except powder e.g. talc).

* Any original postage and packaging charges cannot be refunded. 
* Customers will be liable for return postage costs. 
* 20% Handling charge will apply to non standard options fitted (anything that changes the price of product). 
* MTM and non standard products are exempt from this policy. 
* No items for return will be accepted without prior agreement.

Please enclose a note inside the package this helps identify your items.

If out side of the European Union please ensure package customs label is marked:

1. NCV “No Commercial Value” (zero value)
2. Temporary import
3. Returned goods

Failure to do this could result in your package being rejected.

STR
PO Box 9385
Nottingham
NG6 6BE
UK

Please ensure item is sent via a recordable delivery service as no responsibility can be taken for missing items.